Frequently Asked Questions
General Questions
What is BUYMATE?
BUYMATE is an online marketplace that connects buyers with sellers, offering a wide range of products from electronics to fashion, home goods, and more.
How do I create an account?
Click on the "Sign Up" button in the top right corner, fill in your details, and verify your email address to get started.
Is my personal information secure?
Yes, we use industry-standard encryption and security measures to protect your personal information and payment details.
Shopping & Orders
How do I place an order?
Browse our products, add items to your cart, proceed to checkout, enter your shipping details, and complete your payment.
Can I modify or cancel my order?
You can modify or cancel your order within 30 minutes of placing it. After that, please contact our customer service team.
How do I track my order?
Once your order is shipped, you'll receive a tracking number via email. You can also track your order in your account dashboard.
Shipping & Delivery
What are your shipping options?
We offer standard shipping (5-7 business days), express shipping (2-3 business days), and same-day delivery in select areas.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location.
What if my package is damaged or lost?
Contact our customer service team immediately. We'll work with you to resolve the issue and provide a replacement or refund.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy for most items. Items must be in original condition with tags and packaging.
How do I return an item?
Go to your account dashboard, select the order you want to return, and follow the return process. We'll provide a prepaid return label.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned item. The refund will appear on your original payment method.
Payment & Billing
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and bank transfers.
Is my payment information secure?
Yes, we use secure payment processing and never store your full payment information on our servers.
Can I save my payment information?
Yes, you can save your payment information securely in your account for faster checkout in the future.
Still Have Questions?
Can't find the answer you're looking for? Our customer service team is here to help!